Managing Difficult People at Work - Blankskript Consultants

A 2-day training course for corporations and government organizations

General Information

Details	Description
Course Date and Venue	30-31 Jul 2024 JW Marriott Hotel KL, The Starhill, Jln Bukit Bintang 01-02 Oct 2024 TEGAS Digital Village, Kuching, Sarawak
Brochure	View course brochure
Trainer	View trainer profile
Registration	Register online
Further Info	Whatsapp Admin
Course Fees	RM1,799 per pax; or RM1,399 per pax for groups of 3 & above Included: venue and meals for the participant (2 tea breaks and 1 lunch for 2 days)

Course Summary

Conflicts are inevitable whether in workplace or our personal lives. The aftermath could yield either positive or negative results depending on how the conflicts were being dealt with.

However, the existence of employees coined as being “difficult” may contribute to the worsening of these conflicts, and sometimes, the cause of one. In addition, there is no one-size-fits-all solution to conflicts, as they differ from one another. Despite all of the above, there exist some similarities in the strategies, techniques, and approach for resolving conflicts and managing difficult people, which, will be explored in this 2-day masterclass. Participants of this course will also learn on the effective communication and negotiation techniques essential to conflict resolutions between individuals and teams at workplace. Therefore, this 2-day masterclass is a session not to be missed by employees of all levels of the organization, irrespective of the nature of business.

Course Objectives

Learn about the conflict process and types of conflict at work
Explore systematic techniques for resolving conflicts within individuals and teams
Discover the strategies to build strong and effective organization teams
Apply strategic and systematic techniques in dealing with importance and urgency
Understand both practical and systematic techniques in managing stress

Who Should Attend

Executives, and managers from all management fields, both technical and non-technical

Course Module Outline

Module 1: Understanding Workplace Conflicts

The 5-stage conflict process
The 4 types of conflict at work & their causes

Module 2: Managing Difficult People

The six employee persona
Strategies to manage conflicts effectively
Conflict resolution techniques
- Thomas Kilmann Model
- Kraybill Conflict Style Model

Module 3: Working Better as a Team

Enhancing teamwork
- What breaks a team
- Best characteristics of a team
- Strategies to build strong and effective organization teams

Module 4: Importance and Urgency

Understanding the relationship
Systematic techniques in identifying importance and urgency
- Eisenhower decision matrix
- ABC analysis
Tips on how to organize time better

Module 5: Managing Stress Effectively

Common causes of stress at workplace
- Workplace stress implications
Practical ways to relieve stress
- How to relax the mind
- How to relax the body
Stress relief ways that should be avoided
Systematic Approach in managing stress
- The four A’s of stress management
  - Avoid-Alter-Accept-Adapt
The power of positivity