Build practical communication skills for working across generations in corporations and government organisations.
About the course
Bridging Generations at Work explores how different experiences and communication preferences influence workplace relationships, while recognising individual differences and avoiding age-based stereotypes.
Who should attend: Managers, supervisors, team leaders and employees working across age groups.
Participants use reflection, discussion and practical exercises to develop clearer communication and constructive responses to disagreement.
Learning outcomes: Recognise different perspectives; reflect on your interpersonal approach; communicate clearly; adapt conversations to colleagues’ needs; and manage conflict constructively.
Contact us to discuss your participants, workplace context and delivery arrangements.
- Module 1: Understanding the Different Generations
Explore generational experiences without assuming that age defines individual preferences. - Module 2: Identify Your Interpersonal Skills Group
Reflect on your interpersonal approach and its influence on colleagues. - Module 3: Effective Verbal Communication
Practise clear language, appropriate tone and attentive listening. - Module 4: Communicating Effectively Across Workforce Generations
Adapt communication to different expectations and check shared understanding. - Module 5: Managing Workplace Conflict Constructively
Clarify concerns and practise constructive responses to disagreement.
Course brochure, PDF, 1 page
