Course Summary
This 2-day masterclass is designed for frontliners of any organization to obtain useful insights on the best practices, strategies, and tools in developing and managing best customer experience.
Participants will learn on how to develop a practical customer engagement plan for their organization and explore effective customer engagement strategies that will help build loyalty. In addition, this course also provides participants with the techniques for managing customer complaints and dealing with dissatisfied customers, through the learning on effective body language and voice inflection.
Training Course Objectives
- Understand the definition and context of customer experience in relation to loyalty and customer service
- Create a practical customer engagement plan using a systematic approach
- Explore on the different customer classifications and ways to manage their typical complaints approach
- Discover best body language and voice inflection techniques in handling dissatisfied customers
Download Course Brochure:
Click here to download
Any inquiries?
Whatsapp to: +60123692202 (Admin Team)
Email to: info@blankskriptconsultants.com
