Effective Workplace Communication and Negotiation

A 2-day training course for corporations and government organizations

General Information

Details	Description
Course Date and Venue	10-11 Jun 2024 TEGAS Digital Village, Kuching, Sarawak 19-20 Sep 2024 JW Marriott Hotel KL, The Starhill, Jln Bukit Bintang
Brochure	View course brochure
Trainer	View trainer profile
Registration	Register online
Further Info	Whatsapp Admin
Course Fees	RM1,799 per pax; or RM1,399 per pax for groups of 3 & above Included: venue and meals for the participant (2 tea breaks and 1 lunch for 2 days)

Course Summary

Communication skills are one of the key drivers to help employees achieve their work and organizational goals.

Such skills are deemed crucial in any organization as stakeholders come from many backgrounds and they need to be dealt with at all times. Since interaction with colleagues and customers occurs on a daily basis, it is imperative that employees equip themselves with the most practical yet effective communication skills so as to ensure work success. This course therefore provides learners with the right communication strategies and techniques that will help increase the chances of making it through in any work-related situation. The skills being taught in this course cover both verbal and non-verbal communication, voice inflection, and negotiation techniques as well as strategies.

Course Objectives

Identify and better understand the interpersonal skills group that you belong to
Master the effective techniques of non-verbal communication in work-related settings
Understand and apply the right tone of speech in communication
Discover the best techniques in verbal communication for better impact
Learn active listening skills relevant to this era of reduced attention span
Apply effective negotiation strategies and techniques in dealing with people
Avoid the negotiation can’t dos that will jeopardize the control of the negotiation

Who Should Attend

Exeeutives, and managers from all management fields, both technical and non-technical

Course Module Outline

Module 1: Identify Your Interpersonal Skills Group

Online questionnaire to determine your interpersonal skills group
Elaboration on the results

Module 2: Effective Non-Verbal Communication

8 categories of non-verbal communication
Body language to influence people and increase their confidence in us
Smartphone apps that will help improve your non-verbal communication skills

Module 3: Effective Voice Inflection in Communication

4 elements in effective tone of speech
Applying the right tone in communicating:
- with colleagues; superiors; and clients/customers/public
- on specific settings – stage, podium, meeting rooms etc.

Module 4: Effective Verbal Communication

4 communication styles
- Direct; Analytical / Functional; Collaborative; Expressive
Active listening skills
- Effective techniques
- The Do’s and Don’ts
- Eg. of probing and clarifying questions

Module 5: Effective Negotiation Strategies

Negotiation Fundamentals
Negotiation Types
Planning and Preparation
The 5 negotiation strategies:
- Accommodating; Collaborative; Avoiding; Competitive; Compromising

Module 6: Effective Negotiation Techniques