Training Courses

Course Summary This 2-day training program is designed to provide participants with a comprehensive understanding of survey methodologies, from its inception to data visualization. Participants will gain skills to plan and design questionnaires effectively, ensuring that every survey is purposeful and strategically aligned with their organizational goals. They will also acquire hands-on experience in carrying […]

Course Summary Business communication and report writing is one of the most integral parts in any fields of business. A product or service may be of high quality and marketability, but without effective communication with customers, business presentations, business report writings, or client negotiations, the targeted business outcome may not be achieved. On the other

Course Summary Stress, time, and teamwork management are three of the most crucial areas in self-management that most employees are not able to cope up with. Workplace typically do not have controls in place to manage these issues as the ability to manage them effectively is often deemed to stem from one’s personal capability. As

Course Summary The digital transformation has greatly impacted the ways organizations run their daily activities. In addition, problem solving efforts and digital technology are now inextricably intertwined to such an extent that digital solutions have become highly sought for. However, digital transformation is not all about the transformation of tools and devices, rather, the backbone

Course Summary This 2-day masterclass is designed for frontliners of any organization to obtain useful insights on the best practices, strategies, and tools in developing and managing best customer experience. Participants will learn on how to develop a practical customer engagement plan for their organization and explore effective customer engagement strategies that will help build

Course Summary Negotiation skills are one of the key drivers to help managers get their desired outcomes. This is true as they will often find themselves being in the position where they need to negotiate their way through to get things done. Such skills are deemed crucial in any organization as stakeholders come from many

Course Summary Kursus 2 hari ini akan memperkenalkan peserta di kalangan kakitangan awam kepada aplikasi-aplikasi digital telefon mudah-alih (smartphone apps) yang boleh membantu untuk mencapai pembangunan kendiri yang berterusan di zaman digital. Peserta akan mendalami tiga elemen utama yang menjadi tunjang kepada pembangunan kendiri setiap individu, iaitu Efikasi Kendiri (Self-Efficacy), Pengurusan Kendiri (Self-Management), dan Disiplin

Course Summary Dalam dunia digital masa kini, organisasi telah menjadi semakin global. Kehadiran perniagaan mereka juga telah berkembang merentas sempadan negara. Justeru, kebanyakan komunikasi dan interaksi yang dilakukan organisasi masa kini telah mula melibatkan pasaran luar yang terdiri daripada individu-individu daripada pelbagai demografi, psikografi, dan pecahan geografi. Realiti ini menjadikan keperluan komunikasi Bahasa Inggeris yang

Course Summary The digital wave has transformed the ways we run our daily activities. The introduction of digital technology has resulted in countless optimizations and improvements in the quality of life. The same situation is occurring for businesses and organizations where huge changes are continuously taking place in work processes, business operations, and workplace communication.

Course Summary In today’s digital world, organizations are going global and therefore their presence is becoming more and more visible across world borders. Gone were the days where most communication and interactions are done within the local market. Stakeholders today consist of people from various demographics, psychographics, and geographical distribution, thus significantly increasing the need